FAQs
FAQ'S
Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
Contact us, detailing the problem you have encountered. You can either email us on info@smenterprises.uk
or call us on +91-8830255328 and our Customer Care will be happy to assist you.
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
If an item is out of stock and you are interested in purchasing it immediately, please use the Store Locator to find a store near you and call ahead to confirm that they have your desired product available.
For Indian orders: You can pay for purchases using Cash , Debit, Credit card, Net banking methods as well as a variety of Wallets such as Google Pay, Paytm, Freecharge, Mobikwik etc. You For International Orders: You can pay for purchases using Paypal and Credit Card only.
You can either email us on info@smenterprises.uk or call us on
+91-8830255328 and our Customer Care will be happy to assist you.
yes you can store more than one type of payments depending on your convenience
These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site
Changes to the content of your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to those content. If you have selected the incorrect products, please review our return procedure. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please call our Customer Care Team as soon as possible on +91-8830255328. Please note that at this time we will be unable to guarantee successful cancellation of the order and advise that you check your order carefully before you confirm.
Signing up for an account will give you benefits and give you a superior experience while shopping on our site . Your account allows you to:
1. Track all past and present orders at any time in one place.
2. Notifications as soon as your favourite products are back in stock.
3. Rate and review products.
4. Never fill in your address and payment details more than once.
Please contact our Customer Care on +91-8830255328 and we will be happy to talk you through and help you solve any issues you may be experiencing.
you can simply login to your account by using your username and password and check and download your placed orders
You can either email us on info@smenterprises.uk or call us on
+91-8830255328 and our Customer Care will be happy to assist you.
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.
While we try our best to fulfill your orders correctly and in the best manner possible, for any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.